We trust you are delighted with your purchase from us. If for any reason you're not completely satisfied with your purchase from The Barbie Collection, you may return your selection within 30 days of receipt, in the condition received and in the complete original box and or packaging for an immediate exchange, credit or full refund unless expressly noted otherwise.
Shipping and processing fees are non-refundable.
To return an item, please complete the following steps.
We will deduct $6.95 from your refund for the use of this label. Please send your completed return form, product, and proof of purchase back securely in a sturdy cardboard box. Remove any other addresses and barcodes from the outside of the box, affix the label to the package, and give it to any postal carrier or post office.
Please send your completed return form, product, and proof of purchase packed securely in a sturdy cardboard box through a standard carrier (such as FedEx or UPS) or insured mail to the address below. Please note the tracking number to monitor the delivery status of your return
Returns Department The Barbie Collection
8300 Fairway Place
Middleton, WI 53562
Please note: Returns from Canada can be shipped to:
45 Mural St. Unit 3
Richmond Hill ON L4B 1J4, Canada
Unlike shipping and processing charges, Canada Delivery fees paid on items being returned are refundable. You must include your order number to receive this refund.
Sorry, we do not accept returns sent C.O.D.
If you'd like to replace the item(s) you are returning, place that order now and receive free standard shipping.
Rush shipping and surcharges excluded
Please contact Customer Service Call: 800-491-7514 in the U.S. Monday - Friday 7 a.m. - 10 p.m., Central Time, 9 a.m. – 6 p.m. Central Time on weekends. Holiday hours may vary.
*Free standard shipping offer with $100 minimum purchase (excluding gift cards, gift wrapping, Barbie™ Fan Club membership, and any applicable tax) is not valid on previous purchases. May not be combined with any other offer or discount. The discount appears in your cart when the qualifying item(s) in your cart reach the offer threshold. Applies to standard shipping only, and excludes rush orders and additional shipping charges for Canadian addresses.
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